FAQ
1.HOW DO I PLACE AN ORDER?
Add items to your cart by clicking on the Add To Cart button. When you're ready to check out, click on the Cart button in the upper right then Checkout to view your shopping cart. Here you will have the option to update your cart, use a discount code, or enter a gift card code. Clicking the Check Out button will take you to the first step of the checkout process. You will be asked to log in or create a new account.:
During checkout, you will be asked to provide
Your credit card billing address, which will also be your shipping address.
Your preferred shipping method.
Your credit card type, number and expiration date.
2.WHAT METHODS OF PAYMENT ARE ACCEPTED?
The following methods of payment are accepted:
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
Pre-Paid Debit Cards
PayPal
3.HOW CAN I BE SURE MY ORDER HAS BEEN RECEIVED?
When you enter your credit card information and click Place Order on the final review page, you will be given an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped, including tracking information.
4.WHEN WILL MY ORDER ARRIVE?
Click on the following link for detail: Shipping Policy. If you're trying to estimate when a package will be delivered, please note the following:
Processing time is 1-2 business days.
Shipping times depend on method. Check out our Shipping Policy for estimates.
5.WHAT IS YOUR RETURN POLICY?
We provides a 30-day return policy on all products purchased, except special order items.
Click on the following link for detail: Return Policy
6.HOW DOES THE LIFETIME GUARANTEE WORK?
ICEGIANT is committed to providing the highest standard of jewelry – which is why we offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. If your product damages, fades, or breaks during normal wear, the Guarantee entitles you to a one-time replacement of the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.
7.DOES ICEGIANT SHIP INTERNATIONALLY?
We currently ship internationally to most countries worldwide.
Please send us an email at support@theigt.com for questions if shipment to your country is possible. Please allow 1-2 weeks for delivery. International shipment tracking number will be provided upon shipment to your destination.
8.IF MY ORDER IS SHIPPED OUTSIDE OF THE US, WILL THERE BE FEES, DUTIES, OR TAXES?
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.
9.IS YOUR GOLD PLATING JUST LIKE ANY OTHER COMPANY'S?
No, our gold plated products are finished using the same quality specifications as our vermeil jewelry. The process we use is the highest quality plating available. This process allows our gold plated jewelry to last longer than any typical gold plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.