Privacy policy

Last Updated: July 2026

Icegiant Collective LLC, doing business as ICEGIANT / theigt (“ICEGIANT,” “theigt,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit www.theigt.com, place an order, contact us, submit content, or use our website and related services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Important: This Privacy Policy applies to information collected through www.theigt.com and our direct services. If you purchase through an authorized reseller, marketplace, local channel, or third-party partner, that seller or platform may have its own privacy policy and data practices.

1. Information We Collect

We may collect different types of information depending on how you interact with our website, products, and services.

Personal Information

When you place an order, create an account, contact us, subscribe to marketing, or request support, we may collect information such as:

  • Name;
  • Email address;
  • Phone number;
  • Billing and shipping address;
  • City, state, province, ZIP/postal code, and country;
  • Order history and purchase details;
  • Customer service communications;
  • Marketing preferences.

Custom Order and Grillz-Related Information

For custom-made products, including custom grillz, we may collect information needed to process, review, produce, adjust, repair, remake, or support your order, such as:

  • Design preferences and customization details;
  • Product size, metal type, stone type, color, engraving, or other selected options;
  • Photos, videos, sketches, design references, or inspiration images you provide;
  • Mold photos, fit information, oral or dental photos/videos, and other order-related materials submitted by you;
  • CAD, mock-up, approval records, production notes, and after-sales support records;
  • Photos or videos submitted for fitting, adjustment, repair, remake, or defect review.

Custom grillz-related information is collected only for order processing, production review, fit review, customer support, after-sales service, fraud prevention, quality control, and business operations. ICEGIANT does not use this information to provide dental diagnosis, dental treatment, orthodontic services, oral health assessments, or medical advice.

Payment Information

Payments are processed by third-party payment processors. We do not store your full credit card number or complete payment credentials on our own systems.

Depending on the payment methods available at checkout, payment information may be processed by providers such as Shopify Payments, PayPal, Klarna, Afterpay, Affirm, Sezzle, Authorize.net, or other payment and financing partners. Their handling of your payment information is governed by their own privacy policies and terms.

Usage Data

We may automatically collect information about how you access and use our website, including:

  • IP address;
  • Browser type and version;
  • Device type and operating system;
  • Pages viewed;
  • Time spent on pages;
  • Referring website or source;
  • Clicks, interactions, and browsing activity;
  • Approximate location based on device or IP information.

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, improve user experience, personalize content, and support advertising or remarketing.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To operate, maintain, and improve our website and services;
  • To process, fulfill, ship, and manage orders;
  • To create, review, produce, repair, adjust, or remake custom products;
  • To review mold quality, fit issues, design approvals, production issues, or customer-submitted evidence;
  • To communicate with you about your order, account, inquiry, return, exchange, repair, remake, or refund request;
  • To provide customer support;
  • To process payments, prevent fraud, verify transactions, and manage chargebacks or disputes;
  • To send order updates, shipping notifications, and service-related messages;
  • To send marketing emails, SMS messages, offers, or promotional content where permitted and where you have not opted out;
  • To personalize your website experience and show relevant products or ads;
  • To analyze website usage, advertising performance, and customer behavior;
  • To protect our rights, safety, property, customers, and business operations;
  • To comply with legal, tax, accounting, regulatory, and platform requirements.

3. Marketing Communications

If you sign up for marketing emails, SMS messages, or promotional communications, we may use your contact information to send product updates, offers, abandoned cart reminders, or other marketing messages.

You may opt out of marketing emails by using the unsubscribe link in our emails. You may opt out of SMS marketing by following the instructions provided in the message, such as replying STOP where applicable.

Even if you opt out of marketing communications, we may still send non-marketing messages related to your orders, account, payments, shipping, returns, repairs, remakes, safety notices, or legal updates.

4. How We Share Your Information

We may share personal information with trusted third parties only as reasonably necessary for business, operational, legal, or service-related purposes.

These parties may include:

  • Payment processors and financing providers;
  • Shipping carriers, fulfillment providers, customs brokers, and logistics partners;
  • Manufacturing, production, repair, or quality control partners where necessary for custom order fulfillment;
  • Customer support, email, SMS, and communication service providers;
  • Website hosting, e-commerce platform, analytics, advertising, and security providers;
  • Fraud prevention, chargeback, risk review, and payment verification providers;
  • Professional advisors, including accountants, auditors, lawyers, tax advisors, and compliance consultants;
  • Government authorities, courts, regulators, law enforcement, or other parties where required by law.

We do not sell your personal information in the ordinary meaning of selling customer data for money. However, certain advertising, analytics, or remarketing activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where required by applicable law, you may have the right to opt out of such sharing or targeted advertising.

5. Service Providers

We use third-party service providers to help us operate our website, process orders, accept payments, ship products, analyze traffic, provide customer support, prevent fraud, and conduct marketing.

These service providers may access personal information only as needed to perform services for us and are expected to protect that information in accordance with applicable requirements and their own privacy obligations.

6. Analytics and Advertising

We may use analytics and advertising tools, such as Google Analytics, Google Ads, Meta/Facebook Pixel, TikTok Pixel, Pinterest, email marketing tools, SMS tools, or similar services, to understand website activity, improve our services, measure advertising performance, and show relevant ads.

These tools may use cookies, pixels, device identifiers, and similar technologies to collect information about your website activity and interactions with our ads.

You can manage advertising preferences through your browser settings, device settings, or the privacy and ad settings offered by the relevant platforms. You may also opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order records, payment records, shipping records, customer communications, custom order materials, fit review materials, repair/remake records, tax records, fraud prevention records, and dispute records may be retained as needed for customer service, warranty or after-sales support, accounting, legal compliance, tax reporting, dispute resolution, chargeback defense, fraud prevention, and business recordkeeping.

When personal information is no longer needed, we may delete, anonymize, or securely retain it in accordance with our business and legal obligations.

8. International Data Transfers

Your information may be processed, stored, or transferred in countries outside your country of residence, including the United States and other countries where our service providers, partners, or business operations are located.

By using our website or submitting information to us, you understand that your information may be transferred to and processed in countries that may have data protection laws different from those in your country.

We take reasonable steps to ensure that personal information is handled securely and in accordance with this Privacy Policy.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of certain personal information;
  • Request a copy of your personal information in a portable format;
  • Object to or restrict certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of marketing communications;
  • Opt out of certain targeted advertising or sharing where required by applicable law.

To exercise your privacy rights, please contact us at support@theigt.com. We may need to verify your identity before responding to certain requests.

We may deny or limit requests where permitted by law, including where information is needed to complete an order, provide customer support, comply with legal obligations, prevent fraud, resolve disputes, defend claims, or maintain business records.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13, or the minimum age required by applicable local law.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete the information where required.

12. Do Not Track Signals

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website does not currently respond to Do Not Track signals.

You may manage cookies and tracking preferences through your browser, device, or platform settings.

13. Links to Other Websites

Our website may contain links to third-party websites, apps, platforms, or services. We are not responsible for the content, privacy practices, security, or policies of those third parties.

Please review the privacy policies of third-party websites or services before providing personal information to them.

14. Business Transfers

If ICEGIANT is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

15. Legal Disclosure

We may disclose personal information if we believe disclosure is reasonably necessary to:

  • Comply with applicable law, regulation, legal process, court order, subpoena, or government request;
  • Protect the rights, property, safety, or security of ICEGIANT, our customers, our employees, or others;
  • Prevent, investigate, or address fraud, unauthorized transactions, security issues, abuse, or illegal activity;
  • Enforce our Terms of Service, Refund Policy, or other policies;
  • Respond to chargebacks, payment disputes, claims, or legal requests.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date.

Your continued use of the website or services after any changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@theigt.com
Company Name: Icegiant Collective LLC
Phone: (332) 207-7690
Website: www.theigt.com