6mm Rope Chain

FAQ (Frequently Asked Questions)

1. How do I place an order?

Click Add To Cart on the product page. When you’re ready to check out, click the Cart icon (top right) and select Checkout.

During checkout, you will:

• Log in or create a new account.
• Enter billing and shipping information.
• Select your preferred shipping method.
• Provide your payment details.

2. What payment methods are accepted?

• All major credit/debit cards (Visa, MasterCard, American Express, Discover)
• Prepaid debit cards
• PayPal
• Afterpay

3. How can I be sure my order has been received?

After you place your order, you’ll see an order confirmation number on the page and receive a confirmation email (within 24 hours). A second email with tracking information will arrive once your order ships.

4. When will my order arrive?

• Processing time: 1–2 business days.
• Shipping time: varies by method.

For details, see our Shipping Policy.

5. What is your return policy?

We offer a 30-day return policy on all products (excluding custom or special-order items). Please review our Return Policy for full instructions.

6. Does ICEGIANT ship internationally?

Yes, we ship to most countries worldwide. Typical delivery time is 1–2 weeks, depending on destination. A tracking number will be provided upon shipment. For questions, email support@theigt.com.

7. If my order ships outside the U.S., will there be fees, duties, or taxes?

Your local customs office may assess customs fees, import duties, taxes, or other charges. These are the recipient’s responsibility. The carrier or customs office will contact you if payment is required.

8. Is your gold plating different from other companies?

Yes. Our gold-plated products follow the same high-quality standards as vermeil jewelry, providing a more durable and longer-lasting finish than typical gold plating.

9. How do I find my size?

For ring, chain, and other sizing guidance, please visit our Size Guide.

10. What does the product packaging include?

Jewelry (rings, chains, pendants, earrings)

• Gift Bag ×1
• Jewelry Box ×1
• Polishing Cloth ×1
• Instruction Card ×1
• Free Rope Chain ×1 (only for pendants)

Sunglasses

• Protective Glasses Case ×1
• Cleaning Cloth ×1
  
• Brand Packaging Box ×1

Watches

• Watch Box ×1
• Polishing Cloth ×1